Disclaimer

Return and Exchange Policy

At Sparkco Fencing, we want you to be 100% satisfied with your purchase. We have a NO RESTOCKING FEE Policy on most items in our store*. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 14 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-sale-able condition. We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. Undergarments are not returnable or exchangeable for any reason.

Returns

There is NO restocking fee* whether you return for credit or return for exchange. We want you to be completely satisfied. Be sure to keep your shipping receipt until credit is issued, as Sparkco Fencing reserves the right to require proof of delivery of the return shipment prior to issuing any credit. We will process your refund within 7 days of receipt. Unfortunately we are unable to refund shipping costs on your return unless the error was ours

Exchanges

We understand that sometimes products need to be exchanged for a different size – Sparkco Fencing will gladly exchange any new product for a different size or item. You will not be charged a restocking fee, but will be charged the cost of shipping for the replacement product being sent back to you. We recommend that you reorder your new size or product now, and then return your incorrect size to us for a credit. The benefit of this method is that your new order will ship immediately and you will receive your new product faster.

Refund

We do not accept cash refund, or exchange for a different item initially purchased; however we will provide a voucher/credit with an equivalent value, providing we receive your goods in ‘as new’, or ‘unused’ order. The voucher will be valid for 3 months, please redeem it within this time frame. Shipping fees are not refunded. Please accept 7 working days to process this request.

Non-returnable, non-refundable goods – All fencing blades break inevitably, unbreakable fencing blades do not exist. In the case of breakage, we will not be held responsible for, unless the customer can provide an evidence of material defect. It is up to the customer to use their blades with proper care.

*Restrictions:

Any clearance items, final sale items, custom sized or stenciled items are ineligible for returns/exchanges unless due to manufacturer defect. Shipping charges are non-refundable. All replica swords and Free Shipping items incur a 10% restocking fee.

Privacy Notice

At “SPARKCKFENCING.COM”, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site.

How Do We Use the Information We Collect?

When you become an SPARKCKFENCING.COM member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. SPARKCKFENCING.COM will NOT share data with trusted partners to help us perform statistical analysis.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Our Use of Log Files

When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security

All SPARKCKFENCING.COM employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis.

Correcting/Updating Your Personal Information
After becoming an SPARKCKFENCING.COM subscriber you may correct/update your personal information by clicking on the ‘My Account’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘My Account’ section, or the ‘Contact Us’ section.

Links To Other Sites

This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the SPARKCKFENCING.COM site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from SPARKCKFENCING.COM.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

Supplementation

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Contests

Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner’s names are NEVER shared with our customers without their consent.

Our Use of Cookies

Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome

We welcome your comments and questions about our privacy policy – or anything else you might want to talk about. To contact us click here.

You can reach us via email at “sales@sparkcofencing.com”
Store Manager
Daniel Chan